Shipping & delivery

We only sell and deliver to private individuals via our website. You cannot shop as a business customer via our website. If you are a business customer, please contact hej@recal.se for more information.

Delivery costs
The shipping cost starts from 59kr with Dhl servicepoint in Sweden. DHL Home Delivery starts from 169kr and up.

Exact shipping cost is stated at checkout when paying.

Delivery times
The goods are sent within 1-5 working days from the completed order as many of our orders are manufactured after the order is placed. Delivery time on pots, fence posts in natural anodized 1-3 working days. Painted posts 3-5 working days. Special orders have a different delivery time and are delivered 10-15 working days. We do not offer express delivery at this time. We do not ship any orders from our warehouse during Swedish holidays. Orders placed on a Swedish public holiday will be handled as above on the next non-holiday weekday. Our freight forwarders do not deliver any packages on Swedish weekends or holidays that fall on weekdays. Please check the annual calendar for exact dates. In the event of a delivery delay exceeding 14 days, you as a customer have the right to cancel the purchase and receive full compensation.

DHL SERVICE POINT

Notification via SMS or e-mail is included in the service. The delivery will be sent to the nearest service point unless otherwise selected at checkout

TERMS AND CONDITIONS DHL SERVICE POINT/DHL HOME DELIVERY

Delivery to the door of a private individual takes place in the evening between 17-22 on weekdays. Home delivery can be sent to recipients within selected postal code areas. Before delivery, the recipient is notified with the day of delivery.
The recipient can adjust the delivery in accordance with what is stated in the notification.

DHL has no obligation to investigate whether the person receiving the package is authorized to receive the package on behalf of the recipient, except when Identity Check is selected.

If the recipient has selected “Leave at door”, the parcel will be left at the location specified by the recipient, in connection with the delivery address.

In combination with the Home delivery option, the sender can also choose ID verification.
In these cases, delivery is only made to the recipient or their courier upon presentation of a valid identification document.

In the event of delivery obstacles, DHL reserves the right to deliver the package via an appropriate Service Point agent instead.

The new shipment will be charged to the original freight payer. If the recipient refuses to accept the parcel, it is returned to the sender. Reshipment will be charged to the original freight payer.

Restrictions on delivery options:

Recal (åminne trädgårdsprodukter Ab) reserves the right to charge additional costs for the postal codes below that include location supplements 3 and 2 to cover costs incurred for transportation to these postal codes.

Information on delivery delays.

(i) The consumer always has the right to cancel the purchase and receive a refund in the event of a 14-day delay, (ii) under the Consumer Sales Act, the consumer may in certain situations be able to cancel the purchase and receive a refund in the event of a delay even if 14 days have not passed.

Receipt of delivery/transport damage
Upon receipt, the goods must be carefully inspected before the delivery is signed for. If there is visible damage to the packaging or the goods, this must be noted on the consignment note before you sign for it. The transport company must not set down goods without a receipt from the customer or the recipient responsible on behalf of the customer. This means that you are responsible for ensuring that there is someone who can receive and sign for the goods when the delivery is made.

In the event of transport damage, follow the procedure above and then email customer service hej@recal.se and we will create a complaint and return case with the carrier.

The customer is entitled to receive replacement goods if the goods are damaged before delivery and it is noted on the consignment note with pictures before being signed for.

Contact details

Please contact our customer service if you cannot find the answer to your question in our FAQ.

Customer service
Phone: 0370 – 129 00
E-mail: hej@recal.se
Opening hours weekdays: 08.00-16.30
We will answer your questions within 48 hours on weekdays.

Head office
Åminne Trädgårdsprodukter AB, Lekelundsvägen, 331 53 Värnamo.